Frequently Asked Questions

Absolutely! We encourage our clients to tour our venue prior to booking. This allows clients time to ask any questions they may have. This also allows our clients to know if The Southern Chateau will be a good fit for their event. To schedule a tour, please visit our "Tour" page.

Because The Southern Chateau is an event venue, tours are given by appointment only so that events that are in progress are not disrupted. Tours will not be given during an event or another client's appointment time.
We have three ways to reserve a date. First, we recommend scheduling a tour. a tour will help clients to know if our venue is compatible with their event. Clients may book a reservation in person following the tour. A client may also visit our "Booking" page to request a reservation. After we have confirmed the reservation date we will contact the client to move forward with signing a contract. And last, a reservation can also be made over the phone. A 25% security deposit is due when the reservation is made to secure and hold the event date on our calendar. The security deposit is nonrefundable.
The Southern Chateau is an alcohol free facility and alcohol is not allowed on the premises of the venue, this includes in the parking lot. If alcohol is brought onto the premises or consumed on the premises, you will be fined $500 and your event will be shut down. You will also be responsible to pay any other additional fees to the city.
We, at the Southern Chateau, will cancel a client’s event upon failure to pay the amount due. We will first try to contact the client. If the client does not respond to our attempts to contact the client, a notice in writing will be sent. If no further communication is received, the client’s event will be cancelled and the client will forfeit any money paid to The Southern Chateau up to that point. To avoid cancellation of an event, clients must pay their payments on time. ​
We allow our clients to cancel their reservation up to 30 days prior to the event for a full refund minus the 25% security deposit, which is nonrefundable. If a client’s reservation is canceled less than 30 days from the event date no refund will be issued and the client will be responsible for paying the full amount due. The cancellation request must be made in writing and given to The Southern Chateau at least 30 days prior to the date of the client’s event.
We allow our clients to change their event date one time provided the date that the client is requesting is available and the change is made more than 45 days prior to the client’s original reservation and at least 60 days prior to the new requested date. The request to change the date must be made in writing and given to The Southern Chateau up to 45 days prior to the client’s original date of their event, and at least 60 days prior to the new requested date.
We encourage our clients to choose another date. However, we also understand that a certain date might be important to a client and therefore we can put their name on a waitlist should that date become available.
Yes, we do have a standard payment plan that is given to all of our clients. It is as follows:
  • 25% of the total amount due at the time of booking. This 25% is non-refundable and also serves as the security deposit.
  • An additional 25% is due 45 days before the event.
  • The remaining 50% is due 10 days before the event.
For hourly rates or events that take place less then 60 days from the time of booking, a 50% security deposit is due at the time of booking with the remaining 50% due 10 days prior to the event. The security deposit is non-refundable and will reserve the event date on our calendar. The security deposit will serve as the first payment toward the total amount due. 

If a client needs a different payment plan, we are happy to work with our clients at any time during the planning process.
The security deposit is 25% of the amount due for your reservation and is given as a 25% credit toward your total amount due. Once the security deposit is received, it holds your requested reservation date. The security deposit is not refundable because we do have to turn away potential future clients who want to book the same time block.

For Hourly Rate Packages and events that are booked less than 60 days before the event date require a security deposit of 50%. The security deposit is non-refundable and will secure the date on our calendar, as well as serve as the first payment toward the total amount due.
Curated packages (Morning, Evening, Half Day, Full Day and Ceremony packages) will not be booked the same day as another event. The day will be reserved just for you, allowing our team to properly prepare for your arrival. However, if you book an hourly package, there is a possibility that there may by another event booked on the same day as your event. If this is the case, we will allow a generous time frame between the two events to be sure our venue is clean and ready for the second scheduled event.
Yes, there is onsite parking. Our venue has parking on the east side of the building by the main entrance. Clients may park on the west side of the building after the hours of 7:00 p.m. Monday thru Friday and after 2:00 p.m. on Saturday. Parking on the west side of the building before these times may result in the vehicle being towed. All vehicles must clear the parking lot following an event.
Our Micro-Wedding and Ceremony packages include a one hour rehearsal time scheduled the Monday prior to the event. For other packages and hourly rate packages, rehearsal time can be reserved on the Monday prior to the event for $75 per hour.
If you accidentally take an item home with you that belongs to the venue, you will be charged the cost to replace that item. If the item comes in a set, you will be charged for the set. If the item is found and brought back, you will not be charged a fee for replacement.

If an item is broken or damaged in any way, you will be charged for that item. If the item is part of a set, you will be charged for the set. Payment for lost, broken or damaged items will be due within 10 days.
Prior to your event, we will ensure that the venue is clean and prepared for your arrival. Following your event, it is your responsibility to remove all decorations, flowers, food and personal belongings before your time slot ends. You are also responsible for cleaning up any trash left on the floors, on the tables or in the kitchen from your guests. Our staff will handle the rest of the cleaning of the facility. Failure to clean up your decorations, food, flowers, personal belongings and failure to place garbage in garbage bins will result in a $250 cleaning fee.
Any decorations with a flame are not allowed, this includes candles and lanterns. We recommend flameless candles as a great alternative to use in your decor.
Fireworks are not allowed on the premises, this includes the parking lot. For the safety of our clients and their guests and also so that fire alarms are not set off sparklers. Fog machines are also prohibited. Cold spark machines are fine as long as they are used on the side of the building away from the parking lot or parked cars. ​
No, The Southern Chateau does not offer floral services. We do however offer some floral decor options with the decor included in your reservation. We also provide our clients with a list of preferred vendors including a list of florists.
The maximum capacity for The Southern Chateau is 150 people or 80 seated guests. We can accommodate a many more guests throughout an evening with a flowing event where not everyone is in attendance at one time, such as a reception style event or an open house.
Unfortunately no. Clients are required to set-up and take-down within their reserved time block and exit the building and parking lot at the end of their time block. When a time block is booked, the reservation is for that time block only. This does not include time for clients, guests or vendors to arrive early or stay late. More time can be reserved for an additional prorated hourly fee provided the time is available. All events must end no later than 10:00 p.m.

When a booking is made, the reservation is made for that time block only. This does not include extra time before or after the time block for clients or vendors to set-up or take-down. More time can be reserved at a pro-rated hourly rate, provided the time is available. In no way will hourly rate events be scheduled closer than three hours to one another. Curated packages will not be scheduled on the same day as another event. All events must end no later than 10:00 p.m.

The Client and all participants involved in the event will make every effort to be punctual and adhere to the agreed-upon end time. If the event is delayed beyond a reasonable grace period, overtime fees may apply. These fees will be calculated based on a rate of $250 per hour in full hour increments for any additional time that goes past the reserved time block. Events that go past midnight will be charged $300 per hour in full hour increments for any additional time the event incurs after midnight.
The Southern Chateau has a no pet policy. Service animals (service dogs) are allowed. Emotional support animals and therapy animals are not allowed and are not recognized as service animals under Utah law. Service animals are to be on a leash at all times and are not to run free. For sanitary reasons, service animals are not allowed on furniture or in the kitchen.
The prep kitchen includes 10 feet of counter space plus shelves, a nugget ice maker, a deep sink with a garbage disposal and a sprayer, a full-size fridge with a freezer, and a microwave. We also provide water carafes, two marble cutting boards, 4 silicone heating mats for serving tables, and a serving cart. It is encouraged that clients and/or caterers provide their own dish towels and dish rags, serving utensils, plates, cups, silverware and napkins. If warming of food is needed outside of the microwave and silicone heating mats, clients and caterers are to provide their own slow cookers or other items to keep their food warm.
We accept personal checks, cashier's checks, Venmo and all major credit cards. We charge a 3% convenience fee for Venmo and all credit card payments.
We supply tablecloths for our 5 foot round tables, 32 inch round tables, 4 foot rectangle tables and 8 foot rectangle tables. We provide table runners for our 9 foot wood rectangle tables. We do not provide plates, silverware, cups or any other dishes. Clients are also required to supply their own napkins and placemats. 
After booking your reservation, our event coordinator will contact you to set up a  Design Board Meeting to discuss your event. At this meeting you will also choose your decorations, floor plan and make any modifications.
​When a client books a curated package, ​the client is given a planner to help plan their event. The planner includes budget sheets, timelines, calendars, ​guest lists, floor plans and so much more!