The Southern Chateau is an alcohol free facility. Alcohol is not permitted on the premises of the venue, this includes in the parking lot. If alcohol is brought onto the premises or consumed on the premises, the client's event will be immediately shut down. No refunds will be issued and the client will be fined $500. The client will be responsible for paying any additional fees to the city of Payson, Utah, including any and all court fees that may incur. Any illegal substances are also not allowed and the same policy applies.
Under Utah state law, smoking and vaping are not permitted inside the facility. Upon doing so is a violation of the law and the client's event will be immediately shut down and the client will forfeit any money paid to the venue for their event. However, smoking and vaping are allowed outside of the venue, but must be done 25 feet or farther away from the building. The person who is smoking or vaping must be of legal age. No illegal substances allowed. If illegal substances are brought onto the premises, the event will be shut down, no refunds will be issued and the client will be fined $500 plus any additional fees to be paid to the city of Payson, Utah including any and all court fees that may incur.
We allow cancellations up to 30 days prior to the client's event. If a cancellation is made 30 days or more prior to the event, a refund will be issued minus the 25% security deposit which is non-refundable. The cancellation request must be made in writing and given to The Southern Chateau at least 30 days prior to the date of the client's event. If a client cancels with less than 30 days to the event, no refund will be issued and a written cancellation request must still be received to avoid any additional charges.
Clients are allowed to change their reservation date one time provided the date that the client is requesting is available and the change is made at least 30 days prior to the client's original reservation and 45 days prior to the client's new requested date. The client must request the date change in writing and given to The Southern Chateau a minimum of 30 days prior to the client's original reservation date.
At the end of their event, the client is required to be sure that all garbage is gathered up and placed in garbage bins. The client is also responsible for removing all items belonging to the client or their guests, including food, decor and personal belongings of any kind. This also includes removing all vehicles from the parking lot once the event is over. The Southern Chateau is not responsible for lost or stolen items, items left behind or damaged items belonging to the client or their guests. Any vehicles left in the parking lot following the client's event will be towed. Failure to gather garbage and failure to remove food, decor or personal belongings belonging to the client or their guests will result in a $250 cleaning fee.
When entering a contract with The Southern Chateau, the client agrees to the terms and conditions of the contract and the contract becomes a legal agreement between the client and The Southern Chateau. The Southern Chateau has the right to refuse service to the client or cancel an event if the client fails to meet the agreed terms of the contract.
Clients are not permitted to remove any decor belonging to The Southern Chateau from the premises of the building. The client will be responsible for the replacement cost of any missing or broken decorations belonging to The Southern Chateau, this includes decor attached to the walls.
If the client chooses to provide their own decorations the client agrees to cleanup all of their own decor following their event. Failure to do so will result in a $250 cleaning fee. Should the client choose to decorate the building, the following is not allowed:
Full day and two day reservation packages include a final walk through. This walk through is done on a Monday approximately 10 - 14 days prior to the event and lasts about one hour. During this meeting we will finalize everything from decor to floor plans. This meeting allows our clients to have hands on involvement in the planning process so that they know what to expect and what the venue should look like the day of their event.
Each of our packages have different inclusions and amenities available to our clients. Items that are included in a client’s package will be listed in their contract. Packages can be customized with add-on options at an additional cost. Some of these add-ons include: upgrades to tables and chairs, dance floor, arches, pipe and drape, decor, the Groom’s Lounge, the Bridal Suite and other items. Items that are included in our standard packages are as follows:
Parking is available on the east side of the building by The Southern Chateau's main entrance. Use of the parking lot on the west side of the parking lot is prohibited before the hours of 7:00 p.m. Monday through Friday and before 2:00 p.m. on Saturday. We ask that the client and their guests be respectful of the neighboring business by only parking on the east side of the building before these hours. Failure to do so could result in vehicles being towed. Vehicles that are left in the parking lot after the client’s event ends will be towed.
This parking policy also applies to vendors. Vendors must also park in designated spaces at the north end of the east parking lot, furthest away from the entrance, to allow the paying client and their guests use of the closer parking spaces to the east side entrance.
Payment must be made in full no later than 10 days before the client's event. 50% of the total amount owed must be paid 45 days before the client's event with 25% of that due at the time of booking. In the case of a client booking an event with less than 45 days before the event date, then the 25% security deposit is due at the time of booking to hold the reservation with an additional 25% to also be paid at the time of booking, and the remaining 50% due 10 days before the event. Failure to make these payments will result in cancellation of the client's event and no refund will be offered. We are happy to offer payment plans to our clients should a client need a different payment option. The client’s credit card will be kept on file until after the client’s event when the client has been cleared of any damages or other fees. The client’s credit card will not be charged until after the client has been notified of any damages or fees their event incurred.
The Southern Chateau has a no pet policy unless it is a service animal (service dogs). Emotional support animals and therapy animals are not allowed and are not recognized as service animals under Utah law. Service animals are specifically recognized as dogs that are trained to perform tasks for people with disabilities including physical, sensory, intellectual, psychiatric and other mental disabilities. If a client or their guest has a registered service animal, the client is responsible for cleaning up after the animal, this includes outside the venue as well. While on the premises, the animal must be kept on a leash at all times and is prohibited from running loose. Service animals are not allowed on furniture. For sanitary reasons, service animals are also not permitted in the kitchen.
We do offer refunds provided the client cancels their event at least 30 days prior to the client's event date, at which point all money that has been paid thus far by the client will be refunded minus the 25% security deposit which in non-refundable.
A rehearsal separate from the client's event is not included in the client's package. A Rehearsal Time package can be added on to any package for an additional $300 for 90 minutes of rehearsal time. Rehearsal times are scheduled on the Monday prior to the client's event.
We recommend that our clients wait to book their event until after the client has taken a tour of our venue. However, booking an event can be done without taking a tour. Upon booking, the client will select the preferred date of their event. Reservations are on a first come first serve basis. The date of the client's event will be reserved after The Southern Chateau confirms the date, the Client has paid their security deposit and the client has entered into a signed contract with The Southern Chateau. If the date the client has chosen is not available, we encourage clients to pick another date. We can put the client's name on a waiting list for their original date incase another client cancels and that date becomes available. Most bookings are done in person, but a reservation can be requested on our "Booking" page.
At The Southern Chateau, safety is a top priority for our clients and their guests. Failure to follow our safety protocols will result in cancellation of the client's event without a refund. To help maintain a safe environment, our clients agree to the following:
A 25% security deposit is due upon a client booking their event. The security deposit is non-refundable and will hold the client's reservation. The security deposit will be applied as a 25% credit toward the total amount due.
When a booking is made, the reservation is made for that time block only. This does not include extra time before or after the time block for clients or vendors to set-up or take-down. More time can be reserved for an additional prorated hourly fee provided the time is available. In no way will events be scheduled closer than three hours to one another. All events must end no later than 10:00 p.m.
If an event goes past the end of the reserved time block, the client will be charged $300 per hour in full hour increments for any additional time that goes past the reserved time block. Events that go past midnight will be charged $500 per hour in full hour increments for any additional time the event incurs after midnight.
We encourage our clients to tour The Southern Chateau prior to booking. A tour will allow clients time to see the venue in person and ask questions. This is a great opportunity for the client to know if The Southern Chateau is compatible with the client's events. Because of our event schedule, it is encouraged that clients call to schedule a tour or visit our "Tour" page and follow the instructions to book a tour. We will do our best to schedule a tour time to best suit our client's schedule while respecting the privacy of other clients and their event. Tours will not be given when an event is in progress. Clients should plan one hour for a tour plus an additional 30 minutes if the client chooses to book that day.
At The Southern Chateau, during the Booking Consultation, we give our clients a list of preferred vendors. However, we also have an open vendor policy that allows our clients to hire vendors of their choice. Regardless, all vendors must agree to and meet the following terms and conditions:
Clients are also welcome to provide their own food and beverages. However, upon doing so the client agrees to comply to the no alcohol policy and agrees to accept all responsibility of any health related risk or injury that may occur as a result of preparing their own food.
The Southern Chateau is a weapons free facility. This includes firearms. This policy does not apply to law enforcement officers. We ask that clients and their guests respect this policy for the safety of others while visiting The Southern Chateau.